For additional support, please use one of our following support services:

E-mail: support@pinebush.com

HyperXpress® Online Support: Frequently Asked Questions

Resetting HyperXpress software back to factory default settings:
	If you want to reset your HyperXpress software back to factory default settings or you need to because the software is locked into an unstable startup state, you can do so by removing the cache that is used to hold the user's settings. There is a cache stored for each user of the software in the adm\users folder where the software was installed (for example: C:\Program Files\PINEBUSH\HyperXpress 5.0\adm\users). Removing the folder for a given user will reset that user's startup state back to the factory defaults.
Image output quality is poor:
	If image quality is poor, this may be due to several factors including the driver that is being used, driver settings, output resolution (dpi), paper type, etc.  Below is a list of common problems and their solutions.  Typically, problems occur when users are using the default Windows printer drivers with HyperXpress. The solution is usually to either: Reconfigure the Windows driver to work better with the raster date produced by HyperXpress Make sure that the manufacturer's Windows driver is the most current version of the driver. New drivers can usually be obtained from the manufacturer's web page. Use a PINEBUSH printer driver instead of the Windows driver created by the hardware manufacturer. See the online help section on the "Printer Model Editor" for a more detailed description on how to install and configure a PINEBUSH driver. While updating or reconfiguring your Windows Printer Driver is generally easier, the use of a PINEBUSH Printer Driver will usually produce better quality output and better performance. Below is specific advice on image quality problems. Problem: Raster Images are grainy Possible Solutions: If using a PINEBUSH Printer Driver... Change resolution to 600dpi in the HyperXpress Printer Interface driver Change the HyperXpress half-tone selection to Smooth If using Windows Printer Driver... Switch to using a PINEBUSH Printer Driver (see above) Increase resolution to 600 dpi Increase quality to highest quality setting Turn off Fast-Raster printing if available Turn off any dithering feature if available Problem: Raster Images are too dark or there is overinking Possible Solutions: If using a PINEBUSH Printer Driver... Adjust Gamma, Brightness or Contrast in HyperXpress' color controls Try a better quality paper Change ink & media settings in either the printer driver or on the control panel of the printer Use the Ink Limiting feature of the driver, if available Problem: Raster images are clipped, data is missing, or output quality is poor Possible Solutions: If using a Windows Printer Driver:... Turn off Fast-Raster Printing if available Turn off Save Paper/Autorotate feature if available Problem: Vectors are not smooth or continuous Possible Solutions: If using either a PINEBUSH or Windows Printer Driver:... Increase resolution of output driver 600 dpi If using a Windows Printer Driver:... Change setting for Vector Sharpening if available
Merge Control feature is grayed out:
	The Merge Control feature will be grayed out when smooth half-toning is selected.  This is due to an incompatibility in the algorithms used to produce these features.  If Merge Control is needed, either Pattern or Detail half-toning must be used.
Installation note on using HyperXpress with AutoDesk products:
	If using an AutoDesk product that supports AutoDesk's ADI/HDI drivers, you will need to configure your AutoDesk with an ADI/HDI driver that is associated with the HyperXpress Printer Interface (Windows system printer) that was created during installation of HyperXpress. When configuring an ADI or HDI driver, choose the System Printer option from the list of available Autodesk driver types. Also make sure that if asked during configuration, you should unset the option for this driver to Default to Control Panel Settings.
Poor performance or excessive use of memory:
	When using HyperXpress in conjunction with existing Windows drivers, you may find that HyperXpress will use an enormous amount of memory, printing may be very slow and your system may run low on virtual memory. This can happen when using any third-party Windows (eg. Hewlett-Packard, ENCAD, etc) driver to pass already ripped data through it. You may be able to resolve this problem by ensuring that you have the latest drivers available for your printer. Driver updates should be available from your printer manufacturer usually through their web site. If this does not resolve the problem, you can use drivers provided by PINEBUSH. See the section in the online help entitled "Printer Model Editor" for instructions on how to use a PINEBUSH driver as an alternative.